The average American worker does not feel engaged in the workplace. Studies done by Gallup and Dale Carnegie Training found barely more than 30% of the current workforce is actively engaged at work. This means nearly 70% of employees are not engaged or were actively disengaged.
But, what is the advantage of having engaged employees? Here are just five of the reasons engaged employees make a stronger team for the workplace, get better results and work faster.
Engagement levels tend to be higher when employees are given more power and responsibility. But, even among managers and executive officers, only 38% were reported to be engaged in their job. Engagement is key for personal motivation, and personal motivation is important for getting employees to go above and beyond. If an employee is not engaged in his or her job, he or she will simply work by the book and feels free to change jobs at any time.
Employees that aren’t engaged and don’t have personal motivation to improve their work are going to leave the minute something else comes up. Even if they work hard within their position, the unengaged employee has no personal connection or sense of loyalty to their company. High turnover leads to expensive recruiting and training problems. Plus, a constant flow of new hires makes it difficult for a company to improve upon the process.
Confidence in the Company
If an engaged employee is likely to become an employee advocate and stand up for the company he or she serves, then the unengaged employee is like a black hole of apathy. Companies need employees who care about and believe in their products and services. Unengaged employees cannot have confidence in the company in a way that they desire to promote the company freely to friends and family. Most companies need their employees to have a confidence that results in word-of-mouth recommendations.
The employee who is not engaged will not find the necessary inspiration to thrive. Most companies depend on the collaboration of their employees, but this is stagnated when the employees do not have a connection with their jobs. Engaged employees are more likely to feel they have a personal stake in the company and actively look for ways to improve their work.
Customer service is greatly affected by the individual employee within the company. Employees who were dissatisfied with leadership did not have confidence in their bosses or did not feel their job contributed to society were among the most likely to feel disengaged at work. When this disconnect happens, even the customers can feel the drop in enthusiasm and disconnect between the employee and their job. Who wants to help their company or boss succeed when they are not happy about their work conditions, position or daily tasks?
Improving Engagement Levels
If a company wants to get their employees more engaged, it needs to understand what is important to their workers. On average, younger employees feel less engaged at their workplaces with fewer than 30% reporting they are engaged at work. This is largely due to a workplace that is geared for traditionalists and struggling to accommodate Millennials.
Companies that are able to pinpoint the areas that improve engagement and satisfaction will save themselves a lot of time and money in the long run. Think of a company, like Google, who is known for a stellar atmosphere and mental images of highly engaged employees are sure to follow. Engaged employees are a huge part of a successful company.